Can I open multiple user accounts per company?
We currently only allow one user account per company. In one of the next releases of our app, it will be possible to open multiple accounts with different roles for one company.
Is it possible for multiple people in my organization to use the same user account?
Due to the security measures such as 2-Factor-Authentication, it is currently only possible to use 1 account per organization. We are in the process of developing the possibility to setup multiple users for each organization.
How can I track the status of my account opening process?
You will be informed via email about the latest status of your account opening process.
Do I have to use my BitGo wallet? Can I connect any alternative wallet to the platform?
Yes, you have to use your BitGo wallet. In the current version of our app, you cannot use your own wallet to manage your funds since the app will not be able to recognize these transactions. We are in the process of developing the possibility to connect your own wallet to our app.
What if I fund opportunities using an external wallet?
You can use your preferred external wallet to fund your BitGo wallet. Any funds that are transferred from external wallets directly to opportunities are not recognized and may get lost. If this occurs, please contact Block Green.
How do you forecast the future output of hashrate?
We have designed and implemented a multi-component, predictive, time-series machine learning model which aims to estimate the BTC rewards (subsidy + fees) that a specified amount of hashrate will deliver over a chosen period of time. If you want to learn more about our model, please contact us.
Where can I make a purchase request for hashrate on the platform?
You can make a funding request for all open opportunities that are listed on the platform. If there is no opportunity available that suits your preferences, feel free to contact us directly.
Which durations and volumes are available?
We offer opportunities for various durations and volumes and are open to accommodate your particular needs. The duration usually ranges from 30 days to 6 months and can always be rolled over. The volumes in terms of hashrate currently range from 50 PH/s to 1 EH/s.
How is the discount rate for an opportunity calculated?
The discount rate is a reflection of the counterparty risk of the miner and the level of risk of the opportunity. The counterparty risk of the miner is derived from our proprietary KYM framework which benchmarks each miner’s financial and operational KPIs against peer benchmarks. The risk of an opportunity depends on its size, collateralization and duration.
Where can I check that my purchased hashrate has been delivered?
You can view the delivery of rewards of your purchased hashrate in the transaction history of each opportunity.
Which fees do you charge?
We charge a facilitation fee to liquidity providers which is a percentage of the daily rewards that they receive. This fee is automatically deducted from the daily rewards that you receive.
What are the risks of using your protocol?
Please refer to our Terms of Service to understand the underlying risks of using our app.
Contact us
If your question is not listed above, please contact Block Green's team.